Khaleej Al Ma’arefa offers a wide range of IT support services to organisations of all sizes in and around Berkshire, Hampshire, Oxfordshire, Surrey, Newbury, Middlesex and Greater London. We're conveniently positioned in the heart of the Kingdom.

 

We have developed cost-effective IT services and a range of IT support solutions to accommodate varying business requirements. 

 

All our support packages are available in two offerings (see below) and offer a variety of remote and on-site options for your critical IT systems and end-user IT support. Additional IT services options, such as out of hours support and pro-active monitoring for example, are also available upon request. 

 

 

Standard – Critical systems support only

Premier – Critical Systems and end-user support

 

We understand that getting entrenched in IT issues takes you away from the job at hand and disrupts the effective running of your business. That's why we have developed comprehensive, yet flexible IT support packages, some of which are detailed below:

 

IT Support Packages

 

Essential IT Support

Essential support is our entry level support agreement designed for companies whom only require remote server and network support.

Via secure software our expert engineers can remote in to any of your computers or network and resolve issues immediately.

 

 

 

 

 

 

 

Executive IT Support

Executive support is our reactive mid-tier support for companies that require an onsite service to resolve critical server and network issues and a remote only service for end user support.

Elite IT Support

Elite is our proactive high-level support agreement designed for companies that require remote and onsite support for both critical and end user support. With our service you can be secure in the knowledge that your IT systems are being maintained to the highest standard. 

As with all our support packages, you can be assured that we will treat your systems as if they were our own.

Whichever support package you believe suits your organisation best we can assure you we have some of the fastest response times in the market and our SLA’s are the same irrespective of support package you undertake with us.                                                         

 

 


 

 

    



 

 

 

 

 

 

 

 

 


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